There are many theories and approaches to delivering excellent customer service. Customer service consultants and experts extol the virtues of exceeding customer expectations, ‘wowing’ the customer, being proactive, taking a “Yes, I can” approach, the importance of First Contact Resolution, the need to show Empathy. But which of these actually ensure that organisations keep their customers satisfied? At Huthwaite, we decided to use our behavioural analysis tool to answer this question.

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We are pleased to announce our inclusion in the MCS's diversity and choice in management consulting report for our work with Fujitsu. Download the report here or visit the MCA website for a download and contact details - http://bit.ly/huthmca

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Huthwaite International worked closely with Desoutter to provide SPIN® training courses in the UK and world-wide.

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Dutch magazine, Sales Management, talk to Tony Hughes, CEO, Huthwaite International – the creators of SPIN® - about its continued growth in the Netherlands. Huthwaite, bekend van SPIN, heeft sinds enige tijd een organisatie in Nederland en wil er uitbreiden. SalesManagement sprak met eigenaar en CEO Tony Hughes tijdens Hét Sales Event.

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The role that customer facing staff have to play in improving sales.

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Tony shares insights into the changing role of the procurement professional and how this information can enable sales professionals to better handle sales and negotiation with them.

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Real world strategies that improve win rates - Kate Fleming presents

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With the legal sector facing structural change, law firms need to look at a new approach to client liaison.

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Companies with no negotiation processes in place see incomes plummet
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